SHIPPING & RETURNS

RETURN POLICY

Not in love with your 437’s? We provide store credit or exchanges, for regular priced merchandise that meets the requirements below! Simply visit https://returns.shop437.com within 30 days from the date your order was shipped, with your order number and postal code, to get this process started. We stand behind all our products and want to make sure you find your perfect 437 fit!

Have any questions? Please email us at info@shop437.com


REGULAR PRICED MERCHANDISE 

437 will gladly accept returning items for store credit via gift card. Your gift card will be issued for the full value of your returned suits in USD and will not expire. All returns must be initiated here.

Please Note…

  • Returning items are not eligible for refunds.
  • All orders are subject to 1-3 business days of processing time before being shipped out.
  • All returns must be sent back in their original condition (unwashed and unworn and undamaged; no deodorant, perfume, make-up stains, hygienic sticker is still on etc.)
  • We reserve the right to reject any return that shows signs of wear or do not meet the above criteria.
  • We ask that you wear underwear when first trying-on your purchase.
  • Original shipping fees, taxes, and/or Route Shipping Insurance is not eligible to be refunded upon your return.
  • For international returns, costs associated with return shipping and any reverse duties are the responsibility of the customer.

  • SALE / DISCOUNTED MERCHANDISE 

    All site-wide sale periods and discounted purchases of 30% or more are FINAL SALE and items purchased during these periods are not eligible for return or gift card. 


    CANCELLING OR CHANGING YOUR ORDER

    At 437 we work quickly to process and ship your order, so once you have placed your order we are unable to make any changes. Please ensure the items in your order and address are correct before purchasing. If you are unsure please EMAIL, DM, or CHAT us before you order.


    ROUTE SHIPPING INSURANCE

    437 is not responsible for the loss or theft of packages once they have been delivered. We recommend opting into Route Shipping Insurance to help ensure your order is protected, in the instance that it becomes lost-in-transit, stolen, or damaged during shipping. 

    All claims must be submitted through the Route App, claims.route.com, or the Route confirmation email following your purchase. If you’re having trouble submitting a claim, reach out to us at info@shop437.com and our team would love to help!

    Please Note: Route Shipping Insurance will not be refunded or reimbursed via gift card for returned orders. 


    CUSTOMS & DUTIES

    US & Canadian orders will not be charged duties. 

    437 is not responsible for any import duties, customs and taxes incurred on international shipments, as these are the responsibility of the purchaser. We cannot advise the cost as these charges will vary according to country. 

    As these fees are not computed nor applied by 437. If you are unsure about the charges please contact your local customs office for further information.

     

    COVID SHIPPING UPDATE

    All orders are continuing to be packed and shipped out within 1-3 business days, following the date of purchase. Our shipping carriers are unfortunately experiencing delays in processing, updating and delivering parcels. We appreciate your patience while your packages arrive.

    Canadian Orders are subject to delays of up to 7-10 business days.

    United States Orders are subject to delays of 1-4 business days.

    International Orders are subject to delays of up to 3 weeks. 


    SHIPPING 

    Please allow 24 hours from the time of purchase for processing to begin. Orders are processed within 1-3 business days of purchase, but may be subject to delay during sale periods and new drops.

    Country

    Cost

    Delivery Time

    $100+

    USA

    $12

    1-6 Business Days

    $0

    CANADA

    $12

    Canada: 1-6 Business Days

    Ontario: 1-4 Business Days



    $0

    UK

    $20

    5-12 Business Days


    $0

    AUSTRALIA

    $20

    5-12 Business Days


    $0

    INTERNATIONAL

    $20

    5-12 Business Days


    $0

    *Please allow for an additional 5 business days for Duties and Customs processing on all UK, Australia and International orders*

    Once your order has been shipped please keep an eye out for estimated delivery dates through the tracking number you receive. Once the suit arrives and is confirmed by the shipping carrier that your package has been delivered, we are not responsible for the loss or theft of your package. 

    Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of Canada may be subject to courier and/or customs delays.

    Note: During Holiday Seasons all orders will be packed in 1-6 business days.

     

    We ship to the following countries: 

    Canada

    Finland

    Japan

    Poland

    United States

    France

    Korea

    Portugal

    United Kingdom

    Germany

    Latvia

    Russia

    Australia

    Gibraltar

    Lithuania

    Singapore

    Austria

    Greece

    Luxembourg

    Spain

    Belgium

    Hong Kong

    Malaysia

    Sweden

    Brazil

    Hungary

    Malta

    Switzerland

    Croatia

    Ireland

    Netherlands

    Denmark

    Israel

    New Zealand

    Estonia

    Italy

    Norway