FAQ's

OUR SUITS
Your 437's are made to fit and feel just like a second skin! Our products are made with the highest quality fabrics, consisting of 92% polyester and 8% spandex, with a seamless finish made to stretch and mould to any body type. Our suits are designed to fit snug to the body to accentuate all curves, without digging into the wrong places!
 
WHAT SIZE SHOULD I ORDER?
On every product page you will find a size chart that serves as a general guideline as well as a full description of the style and fit, to help you find your perfect 437 size. As a rule of thumb we suggest to size up as our suits are designed to be waist-cinching and snug fitting.
Still don’t know what size to get? No problem! Feel free to reach out to our team via email, DM or Chat, and our team will be happy to help you find your perfect fit.

HOW DO I PLACE A RETURN OR EXCHANGE?
We're so sorry you didn't fall in love with your 437’s. Please head over to https://returns.shop437.com with your order number and postal code to get started on your return or exchange.
Looking for all the details? Feel free to browse our Returns page here.

IF I HAVE TWO SEPARATE RETURNS CAN I SEND THEM TOGETHER IN ONE PACKAGE?
Unfortunately not babe! When a return is initiated, a specific tracking number is generated and assigned to that order number/item. By sending both orders back in one package, only one of these tracking numbers will be scanned by the courier and appear as if the other has not yet been shipped back to us.

DO YOU PROVIDE REFUNDS FOR RETURNING ITEMS?
We provide store credit or exchanges on returning items, as long as they meet the requirements listed on our returns policy page! Please see here for more details: https://shop437.com/pages/shipping

 WHEN WILL MY ORDER SHIP?
Here’s how it all works: you place an order, we process it, then we ship!
Ordering only takes a few seconds. Processing takes 1-3 business days (orders begin processing the next business day). Then our shipping carrier takes it from there.
You’ll get a shipment notification email with a tracking number as soon as your package ships, to let you know it's on the way! 
 
WHEN WILL PRE-ORDER'S SHIP?
Any pre-order that has a specific ship out date will ship out close to that date. If you have another item in the same order that is not on pre-order it will ship within 1-3 business days of your order being placed! 
  
CAN I CANCEL MY ORDER?
Once orders have been placed, our team works extremely quickly to ensure all orders are processed and packed ASAP! Given that, we are unfortunately unable to modify or cancel orders once they have been placed. Please see here for more details: https://shop437.com/pages/shipping
WHY ISN’T MY TRACKING NUMBER UPDATING?
So sorry about that! Sometimes this happens! In a few cases, the shipping carrier can take 1-2 business days to register/update your shipment status. 
If your tracking number isn't working at all, please reach out to us as soon as you can via info@shop437.com with your order number. We'll take it from here.

WHAT ARE THE SHIPPING OPTIONS?
437 offers standard shipping on all orders, with free standard shipping on orders exceeding $100 USD before tax and after discounts (for North America). We currently have express shipping options to North America. For all International orders we have a 2-7 business day rate through FedEx. Please allow enough time for your order to arrive if you need your suit for a specific date.
All of our shipping information can be found here!
 
HOW DO I PLACE A RETURN OR EXCHANGE?
We're so sorry you didn't fall in love with your 437’s. Please head over to https://returns.shop437.com with your order number and postal code to get started on your return or exchange.
Looking for all the details? Feel free to browse our Returns page here.
  
HOW CAN I TRY ON MY SUIT BEFORE PURCHASING?
Come visit us at the Loft! We'd love nothing more than to personally assist our 437 babes in finding the perfect suit. Our showroom is located in downtown Toronto, you can find all of the details here
 
HOW DO I USE MY GIFT CARD?
Store credit will be issued to customers via gift card, completing a return or exchange, to be used toward the repurchase of a different size, style or item. 
All gift cards will be issued for the full USD value of items being returned. 
To apply your gift card to your order, simply put the code received through your email into the box that says “Gift Card or Discount Code”. Your gift card will be valid indefinitely.
Please Note: Orders are limited to one discount code or gift card per purchase.
 
WHAT IF THE SUIT I WANT IS SOLD OUT?
Not to worry babe! Be sure to subscribe on the product page to be notified when it has been restocked!
 
DO I HAVE TO PURCHASE IN USD?
We now have the option to shop in the currency of your preference on our website. Simply go to the top right hand side of the screen, and choose your currency! You can now shop in USD, CAD, AUD, GBP and EUR.
 
WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY?
We're so sorry about that! While we do our very best to ensure this never happens, if you do receive a damaged suit or have a manufacturing fault occur, please contact us immediately at info@shop437.com and we will do our best to resolve this ASAP!
After 60 days from your order being placed, any damages to your suit are considered wear and tear, and not a manufacturing damage.
 

RECEIVED SOMETHING YOU DIDN’T ORDER?

If you received a product different from the one that you ordered, we’re so sorry about that! Please contact us as soon as possible at info@shop437.com and we’ll be sure to get you the 437’s you ordered!

INTERESTED IN BECOMING A PARTNER?

Thanks for your interest in our #437partner program babe! Please feel free to email partnerships@shop437.com or send us a quick DM for any inquiries!

HAVE A QUESTION WE HAVEN’T ANSWERED?

Not to worry! Don’t hesitate to reach out to us at via DM, Chat or Email at info@shop437.com for additional questions and concerns.

xx